Refund policy
Once an order is confirmed, FDlite will not be able to accept return or refund requests.
Owing to glass packaging and the perishable and consumable nature of our products, we will not be able to accept returns of products.
We also do not offer Refunds for our products in case of Returns.
Cancellation of orders is not possible once the order has been confirmed or shipped.
Transit Damages:
We advise you to check the package condition on receiving the product.
In case you receive a product in a damaged condition from our Courier Partner, please reach out to us with photographs of the damaged product and your invoice within 24 hours of receipt of order.
Our Customer Care Team will review your request and revert with an appropriate solution to your concern, within 3-4 working days (except Sundays & National Holidays). We may replace the damaged product, or refund your payment towards the damaged product, on a case-to-case basis, at our discretion.
In case of spoiled product
FDlite needs to be notified of spoilage of product within 2 days from delivery date via email to scaleindia1@gmail.com In the email, order number, date of packaging, clear images or video of the product to be shared.
We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained. We will work with you on providing an amicable solution.
